2Captcha

Buying conditions

Refunds

Unused balance refund requests are accepted within 30 days of payment. The policy separately permits a request within 60 days for dissatisfaction, to the original payment account; processing can take 30 days.

Source, read 2026-09-08

You can request a refund of balance left within 30 days from payment day.

2captcha.com

How it bills

The API v2 error reference returns ERROR_ZERO_BALANCE when the account has no funds. It gives no numeric minimum balance or deposit amount.

Source, read 2026-09-09

10 ERROR_ZERO_BALANCE You don't have funds on your account

2captcha.com

Failed solves

For API v2 ERROR_CAPTCHA_UNSOLVABLE, the task price is automatically returned to the account balance after three workers cannot solve it. This does not establish refunds for every error or an incorrect-answer complaint.

Source, read 2026-09-09

12 ERROR_CAPTCHA_UNSOLVABLE We are unable to solve your captcha - three of our workers were unable solve it. The captcha price is automatically returned to your balance

2captcha.com

Refunds

API v2 reportIncorrect complaints about answers rejected by the target site receive individual review. Standard CAPTCHA answers are checked for correctness; token CAPTCHA reviews use worker statistics. Refunds are not guaranteed for every complaint, and the refund amount may differ from the submitted reports. This concerns task complaints, separately from unused-balance payment refunds.

Source, read 2026-09-09

Please note that each complaint about a solved captcha is reviewed individually. For standard captchas, we verify the accuracy of the provided answer. For token-based captchas, we analyze the performance metrics and statistics of the worker who provided the solution. Based on this review, a decision is made regarding the eligibility for a refund. Therefore, a refund is not guaranteed for every complaint, and the total refund amount may differ from the number of requests submitted.

2captcha.com

Minimum deposit

The customer page states a USD 1 minimum account top-up. This is prepaid balance, not a monthly charge or billed usage minimum. Payment-method minimums and fees are not collected.

Source, read 2026-09-09

You can top up your balance with any amount starting from $1.00 and use the lowest rate.

2captcha.com

How it bills

The customer payment FAQ describes per-captcha billing without monthly or annual plans or bulk packages. Error charges, task refunds and unused-balance refunds are recorded separately.

Source, read 2026-09-09

No, we don't have monthly or annual plans or bulk packages. You pay for each captcha we solve for you.

2captcha.com

How it bills

The Discounts section describes possible discount review after spending more than USD 2,000 per day during a month, for customers who are neither another user's referral nor using software from the provider's catalog. A support request is required; no discount amount is quoted or applied to comparisons.

Source, read 2026-09-09

If you spend more than $2,000.00 per day during a month and you're not a referral of other user and don't use any software from our catalog then you can send a support ticket and we can offer a discount for you.

2captcha.com